Privacy Policy

Name: Diya Handicrafts
Address: Opp. Crafts Village, Vellar, Kovalam, Thiruvananthapuram, Kerala, 695527, IN
Telephone: +91 82811 44076
Price range: ₹₹ - ₹₹₹₹

Diya Handicrafts Atelier & Woodcraft Showroom (Vellar, Kovalam, Kerala)

Effective Date: September 24, 2026Last Updated: September 2026

At Diya Handicrafts, we cherish the sacred trust of our patrons worldwide. This Privacy Policy details how we collect, handle, protect, and process your personal data when you visit our showroom in Vellar, Kovalam, or use our digital platform at diyahandicrafts.online, in compliance with the Indian Information Technology Act, 2000, and the Digital Personal Data Protection Act (DPDP Act, 2023).

1. Data Controller & Operator Identity

This platform is owned and operated by Diya Handicrafts Atelier & Woodcraft Showroom, situated Opposite Crafts Village, Vellar, Kovalam, Thiruvananthapuram, Kerala 695527, India.

For any inquiries regarding data protection, consent, or your personal information, you may contact our Grievance Officer at contact@diyahandicrafts.online or by phone at +91 82811 44076 / +91 94471 44076.

2. Information We Collect

We collect personal information necessary to deliver exceptional artisan service, fulfill sculpture orders, and provide secure customer care:

A. Account & Identification Details

Full Name, contact email address, and account password credentials.
Contact telephone number and WhatsApp number for artisan milestone updates.
Optional geographic location (with your consent) for calculating accurate regional delivery rates and currency display.

B. Order, Shipping & Custom Commission Details

Physical shipping address, landmark, PIN/postal code, state, and country for global freight delivery.
Custom woodcraft requirements: requested dimensions (3 in to 10+ ft), timber preference (Kerala Teak, Kumbil, or Rosewood), and iconography specifications.
Order history, tracking numbers, transaction invoices, and customer care correspondence.

C. Payment & Transaction Security

All digital payments (UPI, Credit Cards, Debit Cards, Net Banking, International Cards) are processed exclusively through certified, RBI-licensed, PCI-DSS Level 1 compliant payment gateways (Razorpay).
Diya Handicrafts does NOT store, capture, or retain complete credit card numbers, debit card PINs, CVV codes, or net banking passwords on our servers.

D. Technical & Browsing Data

Device identifiers, browser type, IP address, referral URLs, and interaction logs collected automatically to maintain website stability and prevent fraudulent activities.

3. Purpose and Legal Grounds of Processing

We utilize your data under lawful bases (contract fulfillment, patron consent, and statutory compliance) for the following specific purposes:

Key Processing Objectives

Crafting and delivering hand-carved wooden sculptures safely to your doorstep worldwide.
Sending real-time order status, courier dispatch tracking, and artisan workshop milestone photos.
Customer authentication, secure login, and password recovery via encrypted one-time passwords (OTP).
Responding to custom inquiry requests, price quotations, and bespoke sanctum consultations.
Preventing unauthorized catalog scraping, payment fraud, and platform abuse.
Complying with statutory accounting, GST taxation, customs export declarations, and RBI financial regulations.

5. Data Retention & Storage Security

We implement industry-grade technical and organizational safeguards including end-to-end HTTPS encryption, tokenized authentication, parameterized database queries, and role-based access restrictions.

Your account data is retained as long as your account remains active. Transaction and invoice data is retained in accordance with Indian commercial, tax, and export record retention laws (typically 7 years).

6. Your Rights & Choices

Under the Digital Personal Data Protection Act, you possess the following rights regarding your personal data:

Patron Rights

Right to Access: Review the personal information associated with your account.
Right to Rectification: Correct inaccurate or outdated address, phone, or name details.
Right to Erasure: Request account deletion and data removal, subject to statutory record-keeping requirements.
Right to Withdraw Consent: Opt out of non-essential communications at any time.

7. Cookies & Local Storage

We utilize essential session cookies and local storage tokens solely for authentication, shopping cart persistence, and currency/region preferences. We do not use third-party behavioral advertising tracking cookies.

8. Grievance Redressal & Contact Information

If you have any questions, feedback, or grievances regarding our privacy practices, our designated Grievance Officer is at your service:

Grievance Officer: Diya Handicrafts Customer Relations Address: Opposite Crafts Village, Vellar, Kovalam, Thiruvananthapuram, Kerala 695527, India Email: contact@diyahandicrafts.online Helpline: +91 82811 44076 / +91 94471 44076 Hours: Monday – Sunday, 9:00 AM – 8:30 PM IST

Grievance Redressal & Atelier Inquiries

For questions regarding privacy, personal data rights, or custom woodcraft commissions, reach out directly to our master craftsmen in Kovalam:

Diya Handicrafts AtelierOpp. Crafts Village, Vellar, Kovalam, Thiruvananthapuram, Kerala 695527, India

Artisan HelplinesPrimary: +91 82811 44076 Secondary: +91 94471 44076

Email Correspondencecontact@diyahandicrafts.online

Showroom TimingsMonday to Sunday: 9:30 AM – 6:30 PM IST

Diya Handicrafts

Master Woodcraft of Kovalam • Kerala

Preparing authentic temple & devotional sculptures...

Privacy Policy

1. Data Controller & Operator Identity

2. Information We Collect

A. Account & Identification Details

B. Order, Shipping & Custom Commission Details

C. Payment & Transaction Security

D. Technical & Browsing Data

3. Purpose and Legal Grounds of Processing

Key Processing Objectives

4. Third-Party Sharing & International Freight

Trusted Fulfillment Partners

5. Data Retention & Storage Security

6. Your Rights & Choices

Patron Rights

7. Cookies & Local Storage

8. Grievance Redressal & Contact Information

Grievance Redressal & Atelier Inquiries

Privacy Policy

1. Data Controller & Operator Identity

2. Information We Collect

A. Account & Identification Details

B. Order, Shipping & Custom Commission Details

C. Payment & Transaction Security

D. Technical & Browsing Data

3. Purpose and Legal Grounds of Processing

Key Processing Objectives

4. Third-Party Sharing & International Freight

Trusted Fulfillment Partners

5. Data Retention & Storage Security

6. Your Rights & Choices

Patron Rights

7. Cookies & Local Storage

8. Grievance Redressal & Contact Information

Grievance Redressal & Atelier Inquiries